Return & Refund Policy

Last Updated: May 15, 2026

Thank you for shopping with us. We want you to be completely satisfied with your purchase. If for any reason you are not fully happy with your order, please review our Return & Refund Policy below.

1. Return Eligibility

We accept returns on eligible items within 30 days of delivery.

To qualify for a return, items must:

  • Be unused, unworn, and in original condition;
  • Include original tags, packaging, and accessories;
  • Be free from stains, odors, damage, or signs of wear;
  • Include proof of purchase or order confirmation.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Final sale or clearance items;
  • Gift cards;
  • Personalized or customized products;
  • Used ski gear or worn apparel;
  • Items damaged through misuse, improper care, or accidents;
  • Products returned without original packaging.

For hygiene and safety reasons, certain accessories may also be non-returnable.

3. Return Process

To initiate a return, please contact our customer support team with:

  • Your order number;
  • The item(s) you wish to return;
  • The reason for the return.

Once your request is approved, return instructions will be provided.

Customers are responsible for securely packaging returned items to prevent damage during transit.

We strongly recommend using a trackable shipping method.

4. Return Shipping Costs

Unless the return is due to a defective, damaged, or incorrect item, customers are responsible for return shipping costs.

Original shipping fees are non-refundable unless otherwise required by applicable law.

If a package is refused or returned due to an incorrect address provided by the customer, additional shipping charges may apply.

5. Damaged, Defective, or Incorrect Items

If you receive:

  • a damaged item;
  • a defective product;
  • or the wrong item,

please contact us within 7 days of delivery.

Include clear photos showing:

  • the issue;
  • the packaging;
  • and the shipping label when possible.

After review, we may offer:

  • a replacement;
  • store credit;
  • or a full refund.

We reserve the right to request additional information before approving claims.

6. Refund Processing

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, refunds will be issued to the original payment method.

Please allow:

  • 5–10 business days for processing;
  • additional time depending on your bank or payment provider.

Refund timing may vary depending on your financial institution.

7. Late or Missing Refunds

If you have not yet received your refund:

  1. Check your bank account again;
  2. Contact your credit card provider;
  3. Contact your bank, as processing times can vary.

If you have completed all of the above and still have not received your refund, please contact our support team.

8. Exchanges

We currently replace items only if they are:

  • defective;
  • damaged;
  • or incorrect.

If you need a different size or color, we recommend placing a new order after your return is approved.

Product availability cannot be guaranteed during exchange processing.

9. Order Cancellations

Orders may only be canceled within a limited period after purchase.

Once an order has entered processing or shipment preparation, cancellation may no longer be possible.

We reserve the right to cancel orders suspected of fraud, unauthorized activity, or policy violations.

10. Refused Deliveries

If a customer refuses delivery of an order, any applicable:

  • return shipping fees;
  • customs charges;
  • handling fees;
  • or carrier penalties

may be deducted from the final refund amount.

11. Customs, Duties & International Orders

For international orders, customers are responsible for any:

  • customs duties;
  • import taxes;
  • VAT;
  • brokerage fees;
  • or local handling charges.

These charges are non-refundable.

We are not responsible for delays caused by customs authorities.

12. Sale & Promotional Items

Items purchased during promotional campaigns or clearance sales may:

  • be final sale;
  • have limited return eligibility;
  • or qualify only for store credit.

Specific campaign conditions may override standard return policies.

13. Fraud Prevention

For security reasons, we reserve the right to:

  • deny suspicious return requests;
  • limit excessive returns;
  • request identity verification;
  • refuse returns linked to fraudulent activity.

Abuse of our return system may result in account restrictions.

14. Contact Information

If you have any questions regarding returns or refunds, please contact our customer support team.

Please include your order number in all communications to help us assist you faster.

We aim to respond to all inquiries within a reasonable timeframe.