Shipping Policy

Last Updated: May 15, 2026

Thank you for shopping with us. We are committed to providing a smooth and reliable shipping experience for all customers. Please read our Shipping Policy carefully before placing an order.

1. Order Processing Time

All orders are processed within 1–5 business days after payment confirmation.

Orders are not processed or shipped on:

  • weekends;
  • public holidays;
  • or during temporary operational closures.

During periods of high demand, seasonal sales, or holidays, processing times may be extended.

If there is a significant delay in processing your order, we will make reasonable efforts to notify you.

2. Shipping Times

Estimated delivery times vary depending on the destination country, shipping carrier, customs procedures, and seasonal demand.

Typical estimated delivery times:

  • Domestic Orders: 5–12 business days
  • International Orders: 7–20 business days

Please note that delivery estimates are not guaranteed.

Unexpected delays may occur due to:

  • weather conditions;
  • customs inspections;
  • carrier disruptions;
  • high seasonal demand;
  • or circumstances beyond our control.

3. Shipping Costs

Shipping fees are calculated at checkout based on:

  • destination;
  • shipping method;
  • package weight;
  • and promotional offers.

Free shipping promotions may be available for qualifying orders and limited-time campaigns.

Shipping fees are non-refundable except where required by law.

4. International Shipping

We ship to multiple countries worldwide.

Customers are responsible for ensuring that products ordered comply with local import regulations.

International orders may be subject to:

  • customs duties;
  • import taxes;
  • VAT;
  • brokerage fees;
  • or additional handling charges.

These fees are determined by local customs authorities and are the responsibility of the customer.

We are not responsible for customs delays or additional import charges.

5. Order Tracking

Once your order has been shipped, a tracking number may be provided via email when available.

Please allow time for tracking information to update after shipment.

Tracking updates depend on the carrier and destination country.

In some cases, international tracking may become limited once the package reaches the destination country.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

If incorrect or incomplete shipping information is provided:

  • delivery delays may occur;
  • additional shipping charges may apply;
  • or the order may be returned to us.

We are not responsible for lost packages caused by incorrect addresses submitted by customers.

7. Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery responsibility may pass to the carrier.

We are not liable for:

  • lost packages;
  • stolen packages;
  • delivery delays;
  • or carrier-related issues beyond our control.

If your package appears lost or significantly delayed, please contact us and we will make reasonable efforts to assist you.

8. Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

  • your order number;
  • photos of the damaged item;
  • photos of the packaging;
  • and any visible shipping label damage.

Claims submitted without supporting evidence may be delayed or denied.

9. Split Shipments

In some cases, orders containing multiple items may be shipped separately.

This may occur due to:

  • inventory availability;
  • warehouse logistics;
  • package size limitations;
  • or shipping optimization.

Customers will not be charged additional shipping fees for split shipments unless otherwise stated.

10. Customs Delays

International shipments may experience delays caused by customs inspections or local import procedures.

Unfortunately, we have no control over customs processing times.

Customers are responsible for communicating with local customs authorities when required.

11. Refused or Undeliverable Packages

If a package is:

  • refused by the recipient;
  • unclaimed;
  • or returned as undeliverable,

the customer may be responsible for:

  • return shipping fees;
  • customs return charges;
  • and any carrier handling costs.

These amounts may be deducted from any eligible refund.

12. Delivery Confirmation

Orders marked as delivered by the shipping carrier are considered successfully delivered.

We are not responsible for stolen or missing packages after confirmed delivery.

Customers are encouraged to:

  • monitor tracking updates;
  • ensure secure delivery locations;
  • and contact the carrier directly when necessary.

13. Shipping Restrictions

We reserve the right to:

  • limit shipping to certain regions or countries;
  • refuse shipments for high-risk destinations;
  • or cancel orders that cannot be safely delivered.

Certain products may also have regional shipping restrictions depending on local regulations.

14. Force Majeure

We are not responsible for shipping delays or failures caused by events beyond our reasonable control, including:

  • natural disasters;
  • severe weather;
  • pandemics;
  • strikes;
  • transportation interruptions;
  • customs delays;
  • or governmental actions.

15. Contact Information

If you have any questions regarding shipping or delivery, please contact our customer support team.

Please include your order number in all inquiries so we can assist you more efficiently.